Application Support Analyst

Job Summary

Serving as the primary point of contact for enterprise application support operations, the full-time Application Support Analyst will manage incoming support requests, monitor batch processing and integration jobs, and maintain effective communication with end users while working remotely.

Key responsibilities

• Act as the first point of contact for support requests, triaging and initiating resolutions based on established procedures
• Independently research and apply solutions, taking ownership of the troubleshooting process before escalating issues
• Monitor batch processing and integration jobs, identifying failures and executing recovery steps as needed

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• 1+ years in technical support or IT operations, with experience in ticketing systems and SLA-based support workflows
• Basic understanding of enterprise application concepts, business processes, and data flow
• Familiarity with change management and basic security and disaster recovery procedures
• Strong written communication skills and ability to follow troubleshooting procedures and escalation processes