Application Support Analyst
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Job Summary
Supporting technical issues as part of a fully remote team, the Application Support Analyst will manage Tier 4 Help Desk tickets, liaise between operations and engineering, and provide after-hours support as needed.
Key responsibilities
- Respond to and resolve technical issues escalated from lower support tiers
- Act as a liaison between clients, operations, and engineering/development teams
- Provide after-hours support for deployments and on-call needs as required
Required qualifications
- 2+ years of experience in Tier 3 or 4 Help Desk or Service Desk support
- 1+ years of experience with relational database systems and SQL
- 1+ years of experience in data and process analysis
- U.S. Citizenship or Green Card holder with residency in the Continental United States for at least the last 3 consecutive years
- Ability to obtain a security clearance
Complete Job Description
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