Application Support Engineer
Job Summary
To support a growing technology team, the full-time remote Application Support Engineer will provide software support for product offerings, troubleshoot systems, and assist in debugging software issues, while operating within the Pacific Time Zone.
Key responsibilities
- Provide top-tier software support for product offerings to the customer service team and clients
- Troubleshoot and maintain frontend and backend systems while collaborating with multiple teams to resolve client issues
- Utilize AI tooling and database querying to analyze data for reporting and troubleshooting purposes
Required qualifications
- BS in Computer Science, Information Systems, or equivalent major, or 2+ years of experience in a technical software support role
- Understanding of relational databases and experience with SQL/N1QL
- Working knowledge of HTML/CSS and at least one object-oriented programming language
- Curiosity and eagerness to investigate software issues and propose solutions
- Comfort using AI-powered tools for problem-solving and log analysis
Complete Job Description
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