Application Support Engineer
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Job Summary
Working remotely in a full-time capacity, the Application Support Engineer will assist customers in analyzing and resolving technical issues, serving as a liaison between customers and internal teams while managing operational problems and customer-reported defects.
Key responsibilities
- Engage customers in remote application configuration and troubleshoot service and integration issues
- Filter and manage customer-reported product defects, collaborating with internal teams to find resolutions
- Report operational issues and bugs to product engineering while reproducing customer-reported problems in-house
Required qualifications
- Proven experience leveraging AI-enabled tools for efficiency and collaboration
- Working knowledge of MySQL and experience with APIs
- 4+ years of technical support experience for enterprise-level customers
- Knowledge of VOIP industry protocols and network infrastructure
- Bachelor's degree in a technical field or equivalent industry certifications and experience
Complete Job Description
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