Application Support Manager
Job Summary
Managing a team of Technical Support Specialists, the full-time Application Support Manager will oversee payroll tax platform support operations, ensuring effective incident resolution, staff development, and quality service delivery in a remote environment.
Key responsibilities
- Execute comprehensive communication plans to align support operations with development, compliance, and customer success teams
- Manage incident triage processes to prioritize and resolve platform issues while maintaining customer communication
- Mentor team members to enhance technical and customer service skills, ensuring continuous development and performance improvement
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field
- 8+ years of technical support experience, preferably in payroll, tax, or financial services environments
- 5+ years of application support experience, including job monitoring and incident triage
- 3+ years of management or team leadership experience with a focus on staff development
- Strong understanding of database systems, particularly Microsoft SQL Server
Complete Job Description
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