Application Support Specialist
Job Summary
Providing technical and business application support in a fully remote environment, the full-time Application Support Specialist will analyze low- to moderate-complexity issues using the Guidewire Suite and ticketing systems like ServiceNow, while ensuring clear communication with internal customers and adherence to performance metrics.
Key responsibilities
- Analyze technical and business problems using industry knowledge and application connectivity
- Communicate professionally with internal customers regarding ticket status and resolutions
- Collaborate with senior team members to identify defects and assess user impact
Required qualifications
- 5 years of IT experience, including work with ticketing systems like ServiceNow or Jira
- Experience with the Guidewire Suite
- High School Diploma or equivalent
- Ability to learn and understand new functionality from monthly releases
- Experience in the insurance industry is preferred
Complete Job Description
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