Application Support Specialist
Job Summary
To support optimal software performance, the full-time Application Support Specialist will provide technical support, training, and guidance for the Dayforce application while collaborating with cross-functional teams to troubleshoot and resolve issues.
Key responsibilities
- Provide technical support and troubleshooting for Dayforce application-related inquiries
- Deliver customer training and maintain documentation to enhance user experience and self-service capabilities
- Collaborate with developers to identify and resolve software issues, ensuring effective application functionality
Required qualifications
- Bachelor's degree in a related field or equivalent work experience
- Hands-on experience using Salesforce for managing customer cases and support workflows
- Experience supporting US payroll, tax, and benefits administration is preferred
- Willingness to learn and support various Human Capital Management (HCM) modules
- Demonstrated customer-service mindset with a commitment to effective communication and issue resolution
Complete Job Description
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