Application Support Specialist
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Job Summary
Providing expertise in the development and support of software systems, the full-time Application Support Specialist will coordinate with project teams, assist with documentation, and troubleshoot user issues in a remote environment while holding an active Secret security clearance.
Key responsibilities
- Coordinate technical support for a global user base of over 200 sites
- Create and maintain technical documentation, including Knowledge Base articles and FAQs
- Assist with troubleshooting user-reported issues and communicate solutions effectively
Required qualifications
- Bachelor's Degree
- Active Secret security clearance
- At least 2 years of experience in a service desk supporting federal customers
- Experience with ServiceNow ITSM and managing global ticket queues
- Extensive knowledge of cloud platforms, particularly Microsoft Azure
Complete Job Description
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