Application Support Specialist

Job Summary

To support the ongoing operation of enterprise suites and catering applications, the part-time Application Support Specialist will manage user access, configure F&B menus, and provide day-to-day application support remotely on a contract basis.

Key responsibilities

• Provide Level 1 and Level 2 support for application inquiries, menu configurations, and system issues
• Build and maintain accurate F&B menus and application configurations across Suites and Catering venues
• Provision and maintain user accounts, roles, and permissions in accordance with business requirements

Required qualifications

• Two to three years of experience supporting POS, catering, hospitality, or enterprise application software
• Experience with menu planning, F&B operations, or application configuration preferred
• Associate or bachelor's degree in information systems, hospitality, business, or a related field; equivalent professional experience may be considered
• Strong customer service orientation with a user-focused approach to application support
• Highly organized and detail-oriented, capable of managing multiple priorities and deadlines