Application Support Specialist

Job Summary

To support the ongoing operation of enterprise suites and catering applications, the contract Application Support Specialist will provide Level 1 and Level 2 support, manage F&B menu configurations, and ensure compliance with configuration standards while working remotely during EST hours.

Key responsibilities:

• Provide timely Level 1 and Level 2 support for application inquiries and configuration requests
• Build and maintain accurate F&B menus and application configurations across various venues
• Manage user accounts, roles, and permissions while supporting access reviews and audits

Required qualifications:

• 2-3 years' experience in supporting POS, catering, hospitality, or enterprise application software
• Experience with menu planning and hospitality technology preferred
• Associate or bachelor's degree in information systems, hospitality, business, or related field; equivalent professional experience may be considered
• Strong customer service orientation with a user-focused approach to application support
• Highly organized and detail-oriented with the ability to manage multiple priorities