Applications Support Senior Analyst
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Job Summary
Providing advanced technical and functional support for ERP, WMS, and other integrated business applications, the full-time Applications Support Senior Analyst will ensure system availability and performance while training end users and managing incidents in a remote environment.
Key responsibilities
- Analyze business requirements to identify opportunities for application enhancements and operational efficiency
- Coordinate with internal IT teams and vendors to troubleshoot and resolve application and performance issues
- Manage the application support ticket queue, ensuring timely resolution and effective communication with stakeholders
Required qualifications
- Bachelor's degree in a related discipline or equivalent work experience
- Minimum of 5 years' experience supporting enterprise business applications, preferably ERP systems
- Strong proficiency in identifying and evaluating complex issues and providing system solutions
- Experience working in a structured environment with a focus on change control and documentation
- Experience in a manufacturing environment
Complete Job Description
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