Applied AI Enablement Lead
Job Summary
To drive customer adoption and maximize the value of generative AI, the remote Applied AI Enablement Lead will build and lead the customer enablement function, educate users, guide technical integrations, and establish scalable training programs while working closely with leadership to enhance account growth and retention.
Key responsibilities
- Execute account enablement plans to increase enterprise customer usage and track user activation and retention
- Lead workshops and sessions to educate non-technical users on generative AI, helping them identify practical use cases
- Guide customer IT teams through technical setups, ensuring effective integration of internal data sources and SSO
Required qualifications
- 6+ years in customer success, solutions consulting, or technical enablement roles within B2B SaaS
- Hands-on experience with AI tools and building AI assistants in real-world workflows
- Proven ability to guide customer IT teams through technical setups, including data source connections and SSO
- Experience in building or scaling customer enablement or training programs
- Strong business acumen with a focus on account adoption, retention, and revenue expansion
Complete Job Description
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