Appointment Scheduler

Job Summary

Managing a high volume of inbound and outbound calls, the full-time Appointment Scheduler will ensure accurate patient scheduling, support initial patient registration, and provide outstanding customer service in a fully remote environment.

Key responsibilities

• Manage large volumes of calls while identifying self and clinic name
• Assist patients by providing direct support or routing calls appropriately
• Complete initial registration of new patients in accordance with established policies

Required qualifications

• High School Diploma or equivalent required
• Proficiency in electronic health record systems; experience with eClinical Works or similar preferred
• Strong understanding of medical terminology; ENT knowledge is a plus
• Ability to interact effectively with patients and staff
• Strong organizational and multitasking skills