Arizona Licensed Case Manager

Job Summary

To support patient care initiatives, the Arizona Licensed Case Manager will manage onboarding, insurance verification, and financial assistance for patients while working remotely with occasional in-person attendance required for company meetings.

Key responsibilities

• Develop and maintain expert knowledge of assigned programs and customer workstreams
• Professionally interact with customers and healthcare professionals during inbound and outbound calls
• Manage patient cases throughout their journey, ensuring timely follow-up and escalation as needed

Required qualifications

• High School Diploma required; associate or bachelor's degree preferred
• Minimum 3 years of relevant patient service support experience required
• Successful completion of initial training and certification is mandatory
• Computer literacy in email, video conferencing, and case management systems required
• Experience with Salesforce or other CRM platforms preferred