Arizona Licensed Client Support Specialist
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Job Summary
To support a growing legal services practice, the full-time Arizona Licensed Client Support Specialist will serve as the primary point of contact for clients, providing compassionate customer service, conducting legal intake interviews, and assisting with client onboarding in a remote environment.
Key Responsibilities
- Warmly answer high-volume incoming calls, live chats, and web inquiries on behalf of law practices with empathy and professionalism
- Conduct structured legal intake interviews to gather essential case facts and screen inquiries against firm-specific criteria
- Document call details and input critical customer information across multiple databases while maintaining call quality
Required Qualifications
- Must reside in Arizona, excluding Flagstaff, with proof of residency required upon hire
- Prior experience in customer service, call centers, client onboarding, sales, or hospitality is essential
- Strong computer literacy and the ability to multitask across multiple software systems
- Minimum typing speed of 35 WPM with high accuracy
- Bilingual fluency in Spanish and English is highly desired
Complete Job Description
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