Arizona Licensed Customer Service Representative
Job Summary
Providing essential support to clients and agents, the full-time Arizona Licensed Customer Service Representative will assist with life insurance inquiries and policy-related requests in a remote environment.
Key responsibilities
- Answer incoming and place outbound calls with professionalism and empathy, addressing member and agent inquiries
- Assist with policy-related requests, account updates, and claims while navigating multiple systems to verify information accurately
- Handle sensitive conversations with compassion, ensuring compliance with regulatory guidelines and meeting quality goals
Required qualifications
- 6+ months of call center experience
- 1+ year of customer service experience
- High school diploma or GED
- Experience in a virtual desktop environment
- Ability to maintain a distraction-free remote workspace
Complete Job Description
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