Arizona Licensed IT Help Desk Specialist
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Job Summary
Providing remote technical support, the full-time Arizona Licensed IT Help Desk Specialist will resolve issues related to clinical and business systems, manage self-service tickets, and assist with device troubleshooting while collaborating with team members to ensure effective IT service delivery.
Key responsibilities
- Diagnose and troubleshoot technical issues, providing solutions for hardware and software in a healthcare environment
- Communicate effectively with customers and technical teams, ensuring timely updates and resolution tracking
- Provision IT accounts and assist in training users on various applications and software
Required qualifications
- High School Diploma or GED - REQUIRED
- 1-2 years of experience in a customer service-oriented environment - REQUIRED
- Skill in using a Windows-based computer - REQUIRED
- 2-year degree in computer science or related field - PREFERRED
- Comp TIA A+ certification - PREFERRED
Complete Job Description
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