Arizona Licensed Revenue Cycle Manager

Job Summary

Leading a remote team, the full-time Arizona Licensed Revenue Cycle Manager will oversee customer service and self-pay collections operations, ensuring exceptional service delivery, effective complaint resolution, and operational excellence for patients and families.

Key responsibilities

• Manage daily call center operations, including performance metrics, quality assurance, and workforce management
• Lead and develop customer service teams to improve first-contact resolution and service quality while addressing patient inquiries and billing concerns
• Oversee vendor partnerships and ensure compliance with billing, collections, and regulatory requirements

Required qualifications

• Bachelor's degree in Healthcare Administration, Business, or a related field
• Seven years of healthcare revenue cycle or patient financial services experience, including five years in a supervisory or management role
• Three years of direct healthcare call center or contact center management experience
• Strong knowledge of hospital billing, insurance processes, and self-pay collections regulations
• Proficiency with revenue cycle systems and call center technologies