Arizona Licensed Student Support Specialist

Job Summary

To support student success in a fully remote environment, the full-time Arizona Licensed Student Support Specialist will provide academic advisement, coaching, and customer service to students throughout their lifecycle, utilizing a coaching model to build connections and resolve issues.

Key responsibilities

• Engage with students to assess their needs and develop personalized academic plans that align with their goals
• Provide accurate information on degree options, program requirements, and university policies to facilitate informed decision-making
• Maintain professional relationships with internal departments to enhance the student experience and support academic progression

Required qualifications

• Bachelor's degree completed prior to applying
• Proficiency in using complex proprietary software applications and CRM systems
• General knowledge of the higher education industry and fields of study such as business, education, and technology
• Strong analytical skills to evaluate student needs and recommend appropriate actions
• Self-motivated with the ability to work effectively both independently and as part of a team