Arkansas Licensed Customer Service Specialist
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Job Summary
Providing advanced borrower and school support, the full-time Arkansas Licensed Customer Service Specialist will resolve account inquiries, ensure regulatory compliance, and deliver high-quality customer service while working remotely five days a week.
Key responsibilities
- Resolve borrower and institution concerns by researching issues and following through to completion
- Document customer interactions accurately in the Perkins Servicing System and maintain compliance with federal servicing requirements
- Coordinate with educational institutions for timely data submissions and process loan assignments
Required qualifications
- High school diploma or GED required
- Minimum of one year of customer service experience in a business or call center environment
- Ability to obtain and maintain a Federal Public Trust security clearance
- Reliable high-speed internet connection and a quiet, distraction-free home workspace
- Must reside in the state of Arkansas
Complete Job Description
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