Assistant Account Manager

Job Summary

Providing customer support for payment accounts, the full-time Assistant Account Manager will manage incoming and outgoing communications, assist with account setup, and resolve issues remotely.

Key responsibilities

• Answer incoming calls and emails, serving as a positive first point of contact for payers/applicants
• Assist payers/applicants in setting up accounts and provide educational information regarding their accounts
• Independently troubleshoot and resolve payer/applicant issues while maintaining high standards of customer satisfaction

Required qualifications

• High school diploma required; at least 2 years of college/technical school preferred or equivalent related work experience
• Minimum of 2 years of customer service experience within a call center environment
• Ability to consistently meet or exceed department standards
• Strong focus on customer satisfaction with excellent active listening skills
• Proven ability to manage multiple priorities effectively