Assistant Account Manager

Job Summary

Supporting the day-to-day management of customer accounts, the full-time Assistant Account Manager will coordinate service operations, maintain strong customer relationships, and ensure accurate tracking of account activity in a remote environment.

Key responsibilities

• Assist Account Managers in managing customer accounts and maintaining communication with stakeholders
• Coordinate scheduling of technicians, vendors, and subcontractors while monitoring service delivery timelines
• Provide regular updates on account activity and support issue resolution by tracking customer concerns

Required qualifications

• 2+ years of experience in account coordination, operations support, or customer service
• Experience in data centers or critical infrastructure preferred
• Proficiency in Microsoft Suite applications, particularly Excel, Word, and Outlook
• US Citizenship required
• Knowledge of NetSuite is a plus