Assistant Manager, Certification

Job Summary

Partnering with the Manager, Certification, the full-time remote Assistant Manager, Certification will oversee team management, optimize operational efficiency, and implement new processes to foster a collaborative work environment.

Key responsibilities

• Manage and coach team members to enhance performance and maintain a positive work culture
• Develop and maintain process documentation, including SOPs and job aids, while monitoring team performance and presenting findings to stakeholders
• Conduct performance evaluations, hire and train employees, and lead team meetings to address concerns and promote engagement

Required qualifications

• Two years of experience in a compliance-related role or industry
• Strong people management skills and a passion for staff development
• Proficiency in relevant software and tools, including macOS, Google Workspace, and Microsoft Excel
• Demonstrated ability to manage large-scale projects and guide teams through change
• A 4-year college degree in business, analytics, or an equivalent combination of education or experience is preferred