Assistant Manager - Customer Solutions

Job Summary

Supporting the day-to-day operations of the Customer Solutions Department, the full-time remote Assistant Manager - Customer Solutions will manage workflows, coach team members, and assist with escalated customer concerns to ensure high-quality service delivery.

Key responsibilities:

• Oversee daily operations, staffing coverage, and service levels within the Customer Solutions Department
• Provide leadership and coaching to Customer Solutions Representatives, enhancing their performance and customer satisfaction
• Act as an escalation point for complex customer issues, collaborating with various departments to achieve satisfactory resolutions

Required qualifications:

• 3+ years of experience in customer service or contact center operations
• 1+ years of experience in a supervisory or team leadership role
• Proven ability to resolve complex customer concerns effectively
• Strong organizational skills and the ability to manage multiple priorities
• Familiarity with Microsoft Office applications and ability to learn proprietary software quickly