Assistant Operations Manager
Job Summary
To support a high-performing Technical Support organization, the hybrid Assistant Operations Manager will manage daily operations, coach technical support teams, and drive operational excellence while ensuring customer satisfaction and achievement of business objectives.
Key responsibilities
- Support daily operations of multiple technical support teams to achieve service levels and business objectives
- Coach and develop technical support professionals across various locations
- Monitor operational performance through KPIs, service level targets, and customer satisfaction metrics
Required qualifications
- Bachelor's degree in Engineering, Business Administration, Information Technology, or a related field
- 3+ years of people leadership experience in customer support, technical support, or operations
- Experience managing performance metrics and operational KPIs
- Proven ability to coach, motivate, and develop employees
- Advanced English communication skills (written and verbal)
Complete Job Description
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