Assisted Confirmation Pathways Associate

Job Summary

Supporting disaster-impacted households, the full-time remote Assisted Confirmation Pathways Associate will conduct identity and residency verifications, manage client outreach, and document findings in compliance with established procedures.

Key responsibilities

• Serve as an ACP specialist by conducting identity and residency verification activities for disaster clients
• Review client case records to identify cases requiring outreach and verification, conducting a minimum of three client contact attempts
• Document verification activities and findings in designated systems to support case review and processing

Required qualifications

• Bachelor's degree or equivalent combination of education and related experience required
• Minimum 3 years of related experience or equivalent combination of education and related experience required
• Ability to obtain a government security clearance may be required
• Fluency in a second language may be required
• Ability to work independently and as part of a team