Associate Access Specialist

Job Summary

Providing essential support to patients and providers, the full-time remote Associate Access Specialist will manage inbound and outbound calls, schedule appointments, and address customer needs while ensuring compliance with clinic guidelines.

Key Responsibilities

• Answers calls efficiently, utilizing standard greetings and ensuring customer needs are met
• Schedules patient appointments in electronic systems, prioritizing health concerns based on urgency
• Captures and documents customer information for clinic staff and providers

Required Qualifications

• High School Diploma or GED
• Minimum of 1 year relevant work experience
• Basic knowledge of patient scheduling systems
• Familiarity with call center etiquette and handling difficult callers
• Commitment to providing high-quality customer service and patient satisfaction