Associate Client Services Manager

Job Summary

Supporting the Client Services Manager in managing client relationships, the full-time Associate Client Services Manager will lead a dedicated sub-team, oversee project execution, and ensure high service quality in a remote work environment.

Key responsibilities

• Lead and develop a client-dedicated sub-team of Project Managers and Technical Analysts
• Coordinate project assignments and maintain operational oversight to meet client expectations
• Monitor project health and escalate issues while fostering strong client relationships through effective communication

Required qualifications

• 3-5 years of relevant experience in eDiscovery and litigation support
• Demonstrated experience in leading and mentoring project management or technical service professionals
• Proven ability to manage multiple projects and shifting client priorities
• Strong knowledge of the Electronic Discovery Reference Model and related workflows
• Bachelor's degree or equivalent relevant professional experience; advanced degrees or certifications preferred