Associate Client Success Manager

Job Summary

To ensure the success of a diverse portfolio of clients, the full-time Associate Client Success Manager will act as a trusted advisor, driving adoption and satisfaction of the platform while managing client relationships remotely.

Key responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business objectives
• Drive adoption and value realization by developing client success plans and leading business reviews to assess progress and opportunities
• Own the client experience across all lifecycle phases, collaborating with internal teams to ensure seamless transitions and continuity

Required qualifications

• Bachelor's degree in Business Administration, Risk Management, Insurance, Information Systems, Finance, or a related field
• 1+ years of experience in a client-facing role within a SaaS, technology, consulting, or services environment
• Demonstrated ability to build and maintain productive client relationships
• Proven ability to collaborate cross-functionally within a matrixed organization
• Foundational understanding of Customer Success principles and client lifecycle concepts