Associate Customer Account Manager
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Job Summary
Driving expansion revenue within an assigned portfolio of SMB low-touch customers, the full-time remote Associate Customer Account Manager will manage the sales process, uncover upsell opportunities, and support experienced CAMs in lead identification and outreach.
Key responsibilities
- Own expansion opportunities across an assigned portfolio, managing the sales process from outreach to close
- Collaborate with high-touch CAMs to identify and qualify expansion opportunities, supporting account outreach
- Conduct a consistent volume of outbound calls and personalized outreach to establish relationships and surface upsell opportunities
Required qualifications
- 2-3 years of proven success in B2B sales, account management, or customer success roles
- Experience selling SaaS or HR technology solutions
- Familiarity with Salesforce, Gong, or similar tools
- Ability to build relationships and multi-thread across stakeholders within accounts
- Strong organizational skills with a commitment to keeping Salesforce updated
Complete Job Description
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