Associate Customer Service Representative

Job Summary

To support service and order management operations, the remote Associate Customer Service Representative will respond to customer inquiries, process orders, and collaborate with internal teams, with occasional travel to branch locations for training and meetings.

Key responsibilities:

• Respond professionally to customer inquiries via phone, email, and other communication channels
• Process customer orders, service requests, invoices, and documentation accurately
• Collaborate with internal departments to resolve customer concerns and fulfill requests

Required qualifications:

• High school diploma or equivalent with at least 1 year of customer service experience, or an Associate's degree with relevant experience
• Basic computer and data entry skills
• Strong time management and organizational abilities
• Ability to manage sensitive situations professionally
• Detail-oriented and team-focused mindset