Associate Customer Success Manager
Job Summary
As an Associate Customer Success Manager, the full-time role will manage customer accounts, ensure contract renewals, and drive customer success while working remotely.
Key responsibilities
- Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships
- Manage a high-volume portfolio of diverse customer accounts, overseeing contract renewals and monitoring platform adoption
- Collaborate with the sales team to identify upsell opportunities and advocate for customers internally to enhance their experience
Required qualifications
- Bachelor's degree or equivalent work experience
- 1+ years of experience in customer success, account management, or engagement management
- Experience with Cloud Security, CyberSecurity, or SaaS products
- Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, or Google Cloud
- Proficiency with tools like Salesforce, Clari, and Slack
Complete Job Description
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