Associate Customer Success Manager

Job Summary

To support a growing technology practice, the full-time Associate Customer Success Manager will manage a portfolio of enterprise and mid-market accounts, ensuring smooth deployments, effective platform adoption, and ongoing relationship growth while working remotely.

Key responsibilities

• Manage hardware configuration, deployment validation, and device readiness, coordinating with Solutions Engineering and Operations
• Own the post-sale relationship, conducting quarterly business reviews and developing renewal and expansion strategies
• Act as the technical point of contact for product behavior questions and integration issues, while tracking support requests and resolutions

Required qualifications

• 2-3 years of experience in a post-sale, implementation, or technical customer-facing role at a B2B SaaS or IoT company
• Demonstrated comfort with technical systems and ability to communicate technical concepts to non-technical audiences
• Experience owning customer relationships and success metrics such as net revenue retention or time-to-value
• Ability to run structured conversations with senior stakeholders, including quarterly business reviews
• Clear and organized communication skills with a focus on documentation and follow-through