Associate Customer Success Manager

Job Summary

To support outpatient and post-acute facilities, the fully remote Associate Customer Success Manager will manage a high-volume portfolio, utilizing customer insights and scalable programs to enhance engagement and retention while addressing client challenges and improving platform usage.

Key responsibilities

• Monitor account activity and health signals to provide timely support and guidance to customers
• Create and deliver educational resources, webinars, and communications to enhance customer engagement with the platform
• Identify at-risk accounts and collaborate with internal partners to address changing staffing needs and improve retention

Required qualifications

• 1-3 years of experience in Customer Success, Account Management, or a related customer-facing role
• Genuine interest in helping customers maximize value from products or services
• Ability to analyze data, identify patterns, and prioritize tasks effectively
• Familiarity with customer and CRM platforms such as Salesforce or Intercom
• Strong organizational skills and the ability to manage multiple accounts and priorities