Associate Director of Client Services

Job Summary

To lead strategic client relationships, the full-time Associate Director of Client Services will manage a portfolio, analyze marketing performance, and drive client retention and growth in a remote setting.

Key responsibilities

• Develop and implement cross-functional marketing strategies based on client business goals and performance data
• Analyze paid media performance and provide insights to clients, ensuring alignment between reported metrics and actual outcomes
• Build and maintain strong client relationships while proactively identifying and mitigating churn risks

Required qualifications

• 7+ years of client services, account management, or client strategy experience, with a minimum of 4 years in a digital marketing agency
• Strong understanding of paid media metrics from platforms such as Google Ads and Meta Ads
• Proven ability to analyze data and connect insights to client outcomes
• Exceptional communication skills, capable of conveying complex information clearly to clients
• Demonstrated big-picture thinking and intellectual curiosity regarding client industries and marketing trends