Associate Director of Client Services

Job Summary

To support a growing agency, the full-time Associate Director of Client Services will serve as the strategic lead for key client relationships, focusing on client health, performance analysis, and retention strategies in a remote work environment.

Key responsibilities

• Develop and implement cross-functional marketing strategies based on client business and performance analysis
• Analyze paid media performance and provide insights to clients, ensuring alignment with business goals
• Build and maintain strong client relationships while identifying opportunities for retention and revenue growth

Required qualifications

• 7+ years of client services or account management experience, with at least 4 years in a digital marketing agency
• Fluency in paid media metrics and experience with platforms such as Google Ads and Meta Ads
• Strong deductive reasoning skills to analyze data and identify underlying issues
• Proven ability to communicate complex ideas clearly to clients and stakeholders
• Demonstrated resilience and adaptability in a fast-paced, changing environment