Associate Director of Client Services

Job Summary

To support a growing client portfolio, the full-time remote Associate Director of Client Services will serve as a strategic lead and trusted advisor, managing client relationships, analyzing marketing performance, and driving retention and growth initiatives.

Key responsibilities

• Develop cross-functional marketing strategies based on client business and performance data analysis
• Analyze paid media performance and resolve discrepancies between reported conversions and client CRM data
• Build and maintain strong client relationships while identifying upsell and cross-sell opportunities to drive revenue growth

Required qualifications

• 7+ years of client services or account management experience, with at least 4 years in a digital or performance marketing agency
• Fluency in paid media metrics and ability to analyze data from platforms like Google Ads and Meta Ads
• Strong deductive reasoning skills to identify root causes of issues across data sources and client interactions
• Proven ability to communicate complex performance stories clearly and confidently to clients
• Intellectual curiosity and resilience in navigating challenges and adapting to changing priorities