Associate Director of Client Services

Job Summary

To support a growing client portfolio, the full-time remote Associate Director of Client Services will serve as a strategic lead and trusted advisor, focusing on client health, performance analysis, and fostering long-term relationships to drive retention and revenue growth.

Key responsibilities

• Develop and implement cross-functional marketing strategies based on client business and performance data analysis
• Analyze paid media performance, triangulating data from various platforms to identify discrepancies and insights
• Build and maintain strong client relationships, proactively addressing feedback to mitigate churn risk

Required qualifications

• 7+ years of experience in client services or account management, with a minimum of 4 years in a digital or performance marketing agency
• Fluency in paid media metrics and the ability to interpret data from platforms like Google Ads and Meta Ads
• Strong deductive reasoning skills to analyze data and identify root causes of issues
• Proven ability to communicate complex performance stories clearly to clients
• Intellectual curiosity and comfort with ambiguity, demonstrating resilience in challenging situations