Associate Director of Client Services

Job Summary

To support a growing agency, the full-time remote Associate Director of Client Services will serve as the strategic lead for key client relationships, focusing on client health, performance analysis, and retention while collaborating with cross-functional teams to drive growth.

Key responsibilities

• Develop and implement cross-functional marketing strategies based on client business and performance data
• Analyze paid media performance and identify discrepancies between platform data and client CRM outcomes
• Build and maintain strong client relationships while proactively managing feedback and mitigating churn risk

Required qualifications

• 7+ years of client services or account management experience, with at least 4 years in a digital marketing agency
• Fluency in paid media metrics and data analysis from platforms like Google Ads and Meta Ads
• Strong deductive reasoning skills to connect data sources and identify root causes of issues
• Proven ability to communicate complex performance insights clearly to clients at all levels
• Demonstrated resilience and adaptability in managing client relationships and shifting priorities