Associate Director of Client Services

Job Summary

To support a growing client portfolio, the full-time salaried Associate Director of Client Services will serve as the strategic lead and trusted advisor, managing client relationships, analyzing performance data, and driving retention and growth while working remotely.

Key responsibilities

• Develop and implement cross-functional marketing strategies based on client business and performance analysis
• Analyze paid media performance and resolve discrepancies between platform data and client CRM metrics
• Build and maintain long-lasting client relationships while proactively managing feedback and identifying growth opportunities

Required qualifications

• 7+ years of experience in client services, account management, or client strategy, with at least 4 years in a digital marketing agency
• Fluency in paid media metrics and the ability to analyze data from platforms like Google Ads and Meta Ads
• Strong deductive reasoning skills to identify root causes of issues across various data sources
• Proven ability to communicate complex concepts clearly to clients and internal teams
• Demonstrated resilience and adaptability in handling challenging client situations and shifting priorities