Associate Director of Client Services
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Location: Remote
Compensation: Salary
Reviewed: Thu, Nov 12, 2026
This job expires in: 30 days
Job Summary
To support a growing client portfolio, the full-time remote Associate Director of Client Services will serve as a strategic lead, managing client relationships, analyzing performance data, and driving retention and growth initiatives.
Key responsibilities
- Develop and implement cross-functional marketing strategies based on client business and performance analysis
- Analyze paid media performance and identify discrepancies between platform data and client CRM outcomes
- Build and maintain strong client relationships while proactively addressing feedback to mitigate churn risk
Required qualifications
- 7+ years of client services or account management experience, with at least 4 years in a digital marketing agency
- Fluency in paid media metrics from platforms such as Google Ads and Meta Ads
- Strong deductive reasoning skills to identify root causes of performance issues
- Proven ability to communicate complex information clearly to clients and stakeholders
- Demonstrated big-picture thinking and intellectual curiosity regarding client industries and marketing trends
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