Associate Director Patient Support

Job Summary

Leading the technology product strategy for patient engagement, the full-time Associate Director Patient Support will manage multi-year roadmaps, oversee cross-functional teams, and drive the adoption and performance of Patient CRM and Case Management platforms in a collaborative environment.

Key Responsibilities:

• Own the product vision and lifecycle outcomes for patient engagement and Patient CRM capabilities
• Lead cross-functional teams through all phases from discovery to delivery and operations
• Drive the implementation of AI and automation capabilities within the patient-support product portfolio

Required Qualifications:

• Bachelor's degree in information technology, computer science, engineering, data, business, life sciences, or a related discipline
• 8 or more years of experience in digital technology, product management, or solution delivery
• Direct experience with US pharmaceutical patient-support programs and translating business priorities into technology outcomes
• Experience leading enterprise CRM or patient engagement platforms, with knowledge of cloud data and systems integration
• Understanding of privacy, security, compliance, and data governance in regulated environments