Associate Manager Customer Service
Job Summary
Seeking a full-time remote Associate Manager Customer Service, the successful candidate will oversee the daily operations of the client services center, ensuring compliance with regulations while enhancing customer service delivery and team performance.
Key responsibilities:
- Hire, train, and supervise staff while conducting performance reviews and ensuring regulatory compliance
- Monitor client services to provide timely and accurate information regarding benefit programs and care coordination
- Evaluate call statistics and generate reports to track service effectiveness and operational requirements
Required qualifications:
- Associate's degree in healthcare, business, or a related field
- Three to five years of experience in a high-volume call center
- One to two years of experience in a supervisory or leadership role
- Proficiency in personal software packages for report generation and data tracking
- Results-oriented with the ability to manage multiple processes in a fast-paced environment
Complete Job Description
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