Associate Manager Customer Service

Job Summary

Leading a team in a fast-paced environment, the full-time remote Associate Manager Customer Service will supervise daily operations of the client services center, ensuring compliance with regulations while enhancing customer service delivery and staff performance.

Key responsibilities

• Hire, train, and conduct performance reviews for department staff while monitoring compliance with federal and state regulations
• Ensure timely and accurate information is provided to customers regarding benefit programs and related services
• Collaborate with management to evaluate call statistics and generate reports to track customer service effectiveness and operational requirements

Required qualifications

• Associate's degree in healthcare, business, or a related field
• Three to five years of experience in a high-volume call center
• One to two years of experience leading and/or supervising a team
• Proficiency in personal software packages for report creation and data tracking
• Results-oriented with the ability to manage multiple processes in a fast-paced environment