Associate National Accounts Specialist

Job Summary

Supporting the National Accounts team, the full-time Associate National Accounts Specialist will manage service inquiries, research provider participation, and assist with provider referral processes while working remotely.

Key responsibilities

• Responds to service inquiries regarding network providers and nomination requests
• Researches and documents service inquiries to ensure timely and accurate resolutions
• Provides administrative support to National Accounts Specialists and department leadership

Required qualifications

• High school diploma or equivalent; two years of college coursework may substitute for related work experience
• Entry-level experience (0-2 years) in a call center, customer service, or administrative support environment preferred
• Ability to communicate clearly and professionally with customers and internal stakeholders
• Basic problem-solving skills and the ability to prioritize tasks in a fast-paced environment
• Familiarity with Microsoft Word, Excel, and customer relationship management systems is preferred