Associate Renewal Specialist
Job Summary
To support a growing Customer Success Renewals Department, the remote Associate Renewal Specialist will manage a B2B renewal portfolio, focusing on maximizing subscription revenues, meeting quarterly quotas, and delivering exceptional customer service.
Key responsibilities:
- Taking ownership of a B2B renewal portfolio to ensure timely and accurate renewals
- Forecasting renewal performance and reporting to the Renewals Manager
- Building quotes and managing customer details using Salesforce.com and other systems
Required qualifications:
- Bachelor's degree in business, marketing, or a related field preferred
- At least 5 years of experience in SaaS renewals, customer success, or related fields
- Minimum of 3 years of experience with Salesforce.com or similar CRM tools
- Good numeracy skills with intermediate proficiency in MS Excel
Complete Job Description
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