Associate Service Delivery Manager

Job Summary

Supporting the day-to-day service delivery for a portfolio of Managed Networks and Cloud Solution Provider customers, the full-time remote Associate Service Delivery Manager will manage customer onboarding, service requests, and operational activities while fostering strong customer relationships.

Key responsibilities

• Complete onboarding of new Managed Services customers and coordinate internal activities
• Serve as the primary service delivery contact for assigned customers, monitoring service issues and coordinating resolutions
• Maintain regular communication and build trusted relationships with customers, setting clear expectations for service delivery

Required qualifications

• 1-3 years of relevant experience and an Associate's degree or equivalent work/military experience
• Strong customer service orientation with a desire to build relationships
• Organizational skills with the ability to manage multiple tasks and priorities
• Familiarity with cloud technologies and IT service management
• Ability to effectively communicate with both technical and non-technical stakeholders