Associate Support Analyst
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Job Summary
To support public sector organizations, the full-time remote Associate Support Analyst will manage customer inquiries through various channels, troubleshoot software issues, and document interactions while developing product expertise.
Key responsibilities
- Own the full support experience for customer inquiries via phone, video, email, and chat
- Troubleshoot and diagnose software issues, following established workflows and escalation procedures
- Document customer interactions and contribute to internal knowledge base articles as product expertise grows
Required qualifications
- Up to 1 year of experience in a technical support, help desk, or customer-facing role
- Genuine customer-first mentality with a focus on delivering outstanding support experiences
- Comfort working in a ticketing system or CRM environment, with familiarity in basic technical concepts
- Strong written and verbal communication skills, capable of explaining technical concepts in plain language
Complete Job Description
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