Associate Technical Support Analyst
Job Summary
Providing high-quality technical support, the full-time Associate Technical Support Analyst will troubleshoot and resolve complex issues for external customers while working in a hybrid model that requires time in the Atlanta office.
Key responsibilities
- Diagnose and resolve support incidents across various devices including PCs, laptops, and mobile phones
- Deliver excellent customer service and ownership of technical support issues
- Collaborate effectively in a dynamic team environment to advocate for customer needs
Required qualifications
- 6 months of experience in customer service and technical troubleshooting
- Strong knowledge in PC support, mobile support, and smart devices
- High school diploma or GED; post-secondary education preferred
- Ability to type 30-40 WPM
- Technical certifications (e.g., CompTIA A+, Network+) are a plus
Complete Job Description
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