Atlassian ITSM Engineer
Job Summary
To support the Architecture & Service Excellence SDLCNext Support Team, the full-time remote Atlassian ITSM Engineer will manage the administration and configuration of Atlassian tools, facilitate user engagement, and drive continuous improvement in service delivery and platform reliability.
Key responsibilities:
- Lead solution consulting and manage platform enhancements from requirements gathering to implementation
- Administer and configure Jira, Jira Service Management, and Confluence, ensuring alignment with operational needs
- Provide Tier 1/2 support for user requests, incidents, and service management operations while coordinating with stakeholders
Required qualifications:
- 5+ years of experience in enterprise platform engineering, ITSM, or related fields
- Hands-on experience administering Jira and Jira Service Management in an enterprise environment
- Working knowledge of ITSM practices including incident, problem, and change management
- Experience with REST APIs and integrating Atlassian tools with other systems
- Bachelor's degree in a relevant field or equivalent experience
Complete Job Description
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